Practical advice when ordering food by phone or online.

Practical advice when ordering food by phone or online.

  • 20 July 2015
  • News

Following some calls to our helpline on this topic we have prepared some tips to help you have a safe enjoyable meal.

These tips are really important – takeaway food can pose a risk to people with severe allergies, particularly to peanut.  Remember that one in 5 takeaways sold as peanut free contained peanut.

Our top tips

  • Never assume that a dish will be exactly the same as it was on a previous occasion
  • Always mention exactly which allergens you need to avoid
  • Emphasise this if you need to avoid traces too
  • Don’t assume nuts includes peanuts. You need to mention both if you are avoiding both
  • If you order food from a third party website, take extra care. You may need to phone or email the takeaway directly to be sure. Get their direct number online and talk to the manager
  • Don’t be misled by logos or symbols on the website. If there is a picture of an allergen it may indicate presence or absence of the allergen in the dish. Double check with staff
  • Ask staff by phone or email how your dish will be identified when it is delivered

If you are a member – remember to check out our 'Tried and Trusted' database of safe places to eat out.  Add your reviews too.

If you are not yet a member you can join us here.