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Get Emergency Help: Steps to Follow

In the event of a serious allergic reaction, it’s crucial to act quickly and follow these step

Call for Emergency Assistance

  • Immediately after using your first adrenaline auto-injector (AAI), call 999 or ask someone nearby to do it for you.
  • Inform the operator that this is an emergency case of anaphylaxis (ana-fil-ax-is).

Provide Clear Information

Give clear and precise directions to your location, including the postcode, to ensure the ambulance can reach you quickly.

Track the Time

Make a note of the time you used your first AAI. This information is important for medical responders.

Administer a Second AAI if Necessary

If your condition worsens or there is no improvement after five minutes, use your second AAI.

Stay Safe While Waiting

REMEMBER – While waiting for the ambulance, stay where you are. Do not stand up or sit in a chair, even if you start to feel better. Remain lying down or in a position that feels safest.

Get in position

If you have any symptoms of anaphylaxis, stay where you are. You should lie flat with your legs raised to help blood flow back to your heart and vital organs.

If you are struggling to breathe, you may need to be propped up, but this should be for as short a time as possible.

You must avoid any sudden change in posture. You must not stand up, or sit in a chair, even if you are feeling better. This could lower your blood pressure drastically, causing your heart to stop.

Use your Adrenaline Auto-Injector

Anaphylaxis can come on very quickly.  As soon as you suspect anaphylaxis you must use one of your adrenaline auto-injectors (AAI) without delay.

Don’t wait to see how bad it is, or whether it will get worse. If in doubt, use your AAI.

Your AAI should be given into the muscle in your outer thigh. It can be given through clothes if necessary, avoiding bulky pockets or seams. Specific instructions vary by brand – always follow the instructions on your device.