Please Login


Cancel
Become a Member | Why Join?
  • I am an Individual
    • I Work in Industry
    • I Work in Healthcare
    • I Work in Education

Anaphylaxis Campaign

Supporting people at risk of severe allergies

DonateEMERGENCY INSTRUCTIONS

  • Who We Are
    • Our Team
    • Our Ambassadors
    • Vacancies
  • Media Centre
    • Latest News
    • Press Releases
    • Your Stories
    • Facts and Figures
  • Contact Us
    • Anaphylaxis Campaign’s Helpline
    • Helpline FAQs
    • Keep In Touch
    • Share Your Story
  • 0 items£0.00
  • Home
  • What is Anaphylaxis
    • 14 Major Allergens
    • Signs and Symptoms
    • Glossary Of Terms
  • Living with Anaphylaxis
    • Care and Medication
    • Infant Weaning Guidance
    • Guidance for Young Adults
      • Managing Allergens at University
      • Easy to ASK Campaign
      • #TakeTheKit
    • Shopping and Preparing Food
    • A Guide to Eating Out
    • Travelling
      • Booking your Flight
      • The Day of your Flight
      • Preparing to Travel
      • When Abroad
      • Airline Allergy Policies
      • Translation Cards
      • Travel Insurance
      • Allergy Organisations Abroad
    • Seasonal Events
      • Valentine’s Day
      • Mother’s Day
      • Easter
      • Father’s Day
      • Summer Festivals
      • Halloween
      • Diwali
      • Christmas
    • Living with Natural Rubber (NRL) Allergy
      • Latex Allergy and The Law
      • Latex Allergy Forum
      • NRL and the Workplace
    • The NHS
  • Support Us
    • Donate
      • Make a One-Off Donation
      • Make a Regular Donation
      • Gift Aid your Donations
      • Give as you Shop
      • Give through your Salary
      • Give in Memory
      • Leave a Gift in your Will
    • Fundraising
      • Fundraising Hall of Fame
      • Register your Fundraising Plans
      • Find an Event
      • Awareness and Fundraising in Schools
    • Membership
    • Volunteer
      • Allergy Buddy
      • Community Volunteer
      • Media Volunteers
      • Volunteer as a Lay Reviewer
      • Volunteer at our Head Office
  • Events
    • Join us at the Allergy & Free From Show, 1-3 July
    • Upcoming Webinars
  • Information & Training
    • Anaphylaxis Training
      • Allergywise Training Courses
      • For Parents and Carers of Severely Allergic Children
      • For Adults with Severe Allergies
      • For Schools
      • For Families and Carers of Pre-School Children
      • For Pharmacists
      • For Healthcare Professionals
      • For GPs and Practice Nurses
      • For Careworkers
      • For Hospital Ward Staff
    • Factsheets
    • Knowledgebase
    • Our Webinars
    • Allergy Alerts
    • Support Groups
    • Our Posters
    • Useful Links
    • Facts and Figures
    • Research
  • Campaigning
    • Making Schools Safer Project
      • Spare Pens in Schools
    • Guidance for Young Adults
      • Managing Allergens at University
    • Managing Allergens in the Workplace
  • COVID-19 advice
    • Covid-19 Vaccines and Allergies
    • COVID-19 FAQs
  • Shop

Volunteer General Guidelines

It is important that you refer to our guidelines when you are providing support. If you ever feel uncomfortable answering a question you can refer someone to the Helpline Team: 01252 542029

  • Aim to empower people, giving them the ammunition to solve problems for themselves.
  • If you cannot answer a specific question refer the person onto the helpline team.
  • Try not to impose your own views – give people information and discuss their options with them.
  • Sometimes people may say things that make you feel uncomfortable or you may not agree with. Don’t let your own feelings influence your response.
  • Occasionally an individual may just want to talk. They may, for example, be upset at the way they have been treated by a GP or a food company. Just listening may be enough.  Try to empathise rather than to agree or “take sides”.
  • Ending a conversation or meeting – summarise the essence of the conversation including any options you have suggested to them and check if they have any other questions.
  • Let us know that you have spoken and what areas you have discussed.
  • Do not share an individual’s personal information or contact details without their consent.

If you arrange to meet anyone please follow the below guidelines, if you do not want to meet in person that is fine, you can suggest they attend their local support group meeting. If you feel uncomfortable at anytime you should contact us immediately.

  • Read the Anaphylaxis Campaign policy on  Safeguarding.
  • Do not meet with anyone under the age of 18 unless they are accompanied by an adult.
  • Let us know who you are meeting, where you are meeting and a time.
  • Let someone close to you know about the meeting and let them know when the meeting has finished.
  • If possible meet in a public area and ensure you have a means of communicating with others.
  • After the meeting let us know how everything went within a couple of working days, if you feel uncomfortable or have any concerns let us know.
  • If you feel uncomfortable during the meeting excuse yourself and let us know.
  • If you have any questions you should speak to our Outreach Development Officer via volunteer@anaphylaxis.org.uk or 01252 893854

 

  • Support Us
    • Support Groups
    • Donate to The Anaphylaxis Campaign
    • Ways to donate
    • Membership
      • Tried and Trusted Reviews
    • Fundraising
      • Find an Event
      • Fundraising Hall of Fame
      • Register your Fundraising Plans
    • Volunteer
      • Support Group Leader
      • Anti-Fraud Policy
      • Conflict of Interest Policy
      • Allergy Buddy
      • Become an Allergy Buddy
      • Request an Allergy Buddy
      • Community Volunteer
      • Media Volunteers
      • Become a Media Volunteer
      • Volunteer as a Lay Reviewer
      • Volunteer at our Head Office
      • Volunteering Policy
      • Volunteer General Guidelines
      • Volunteer grievance procedure
      • Safeguarding Policy
      • Data Protection Policy
    • Buy Products from Affiliate Partners

Head Office

1 Alexandra Road
Farnborough
Hampshire
GU14 6BU

General Enquiries

  • +44 (0) 1252 546100
  • admin@anaphylaxis.org.uk

Helpline

  • +44 (0) 1252 542029
  • info@anaphylaxis.org.uk

Press Office

  • +44 (0) 7393 234092
  • press@anaphylaxis.org.uk

Fundraising

  • +44 (0) 1252 893850
  • fundraising@anaphylaxis.org.uk

Get Social

  • © Anaphylaxis Campaign 2022
  • Terms & Conditions |
  • Privacy & Cookies Policy |
  • Fundraising Policy |
  • Feedback Policy |
  • Complaints Procedure

Anaphylaxis Campaign (incorporating the Latex Allergy Support Group), a charity registered in England and Wales (1085527) and a registered company limited by guarantee in England and Wales (04133242).
Registered in Scotland - charity number: SC051390.
Our registered company address is Anaphylaxis Campaign, 1 Alexandra Road, Farnborough, GU14 6BU.