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Anaphylaxis Campaign

Supporting people at risk of severe allergies

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  • Home
  • What is Anaphylaxis
    • 14 Major Allergens
    • Signs and Symptoms
    • Anaphylaxis Campaign’s Helpline
    • Helpline FAQs
  • Living with Anaphylaxis
    • Information for Newly Diagnosed
    • Care and Medication
    • Shopping and Preparing Food
    • A Guide to Eating Out
      • Anaphylaxis Campaign welcomes ‘Natasha’s Law’
    • Travelling
      • Anaphylaxis Campaign’s Position – Allergens on Aircrafts
      • Booking your Flight
      • The Day of your Flight
      • Preparing to Travel
      • When Abroad
      • Airline Allergy Policies
      • Translation Cards
      • Travel Insurance
      • Allergy Organisations Abroad
    • Seasonal Events
      • Valentine’s Day
      • Mother’s Day
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      • Summer Festivals
      • Halloween
      • Christmas
    • Living with Natural Rubber (NRL) Allergy
      • Latex Allergy and The Law
      • Latex Allergy Forum
      • NRL and the Workplace
    • The NHS
  • Latest News
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    • Fundraising
      • Our Events
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      • Support Group Leader
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  • Events
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  • Information & Training
    • Anaphylaxis Training
      • For Parents and Carers of Severely Allergic Children
      • For Adults with Severe Allergies
      • For Schools
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      • For Pharmacists
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      • For GPs and Practice Nurses
      • For Careworkers
    • Factsheets
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  • Campaigning
    • Making Schools Safer Project
      • Spare Pens in Schools Campaign
      • Children & Families Bill
      • Living with Anaphylactic Allergies – Izzy and Ben’s Story
      • #TakeTheKit
    • Managing Allergens at University
    • Managing Allergens in the Workplace
    • Easy to ASK Campaign
    • Adult Allergy
    • Always Carry Two Adrenaline Auto-Injectors
    • Prescription Charges Coalition
    • Anaphylaxis Information Matters (AIM)
      • Your Allergy Care – What to Expect
      • AIM Materials
  • Research
  • Allergywise Training Courses
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  • What to do in an Emergency

Feedback Policy

The Anaphylaxis Campaign is committed to providing high quality services to all our stakeholders: people at risk of anaphylaxis, their families and friends, healthcare professionals, food and pharmaceutical industry specialists, educational and care establishments and the general public.

We welcome feedback from our members and people who use our services or work with us to achieve the aims of the Anaphylaxis Campaign. Feedback helps us to improve our services and identify better ways to respond to those at risk of anaphylaxis.

We strive to continuously improve our services but there are times when we don’t always succeed. If you are unhappy about the services we provide we invite you to tell us. Complaints are always useful to us in helping us to understand how we could do better.

If you are not happy about any of our services, please let us know, by telephone, email or in writing. Our procedure is that the member of staff who is most directly involved in the provision of the service that is the subject of your complaint will deal with it initially. If they are unable to resolve the matter to your satisfaction, your complaint will be escalated to a senior staff member or Trustee and we will notify you who will be dealing with your complaint.

We will log your complaint and ensure that you have a response in writing (by email or by letter) once we have investigated the issue. If you are not satisfied with our formal response we will progress the complaint to the highest level, an Appeal panel which will include a Trustee. A formal response from the Chair of the Appeal panel will be made to you once the matter has been investigated further.

While we may not uphold the complaint at any stage, we believe it is never wrong to apologise for any personal hurt or inconvenience that the complainer perceives they have suffered. Complaints are useful and valuable in helping us to see our services from the recipients’ perspective and should always be regarded as such.

  • Contact Us
    • Privacy and Cookies Policy
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    • Ethical Fundraising Policy
    • Feedback Policy
    • Complaints Procedure

Head Office

1 Alexandra Road
Farnborough
Hampshire
GU14 6BU

General Enquiries

  • +44 (0) 1252 546100
  • [email protected]

Helpline

  • +44 (0) 1252 542029
  • [email protected]

Press Office

  • +44 (0) 1252 893864
    +44 (0) 7393 234092
  • [email protected]

Fundraising

  • +44 (0) 1252 893850
  • [email protected]

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  • © Anaphylaxis Campaign 2019
  • Terms & Conditions |
  • Privacy & Cookies Policy |
  • Fundraising Policy |
  • Feedback Policy |
  • Complaints Procedure

Anaphylaxis Campaign (incorporating the Latex Allergy Support Group), a charity registered in England and Wales (1085527) and a registered company limited by guarantee in England and Wales (04133242).
Our registered company address is Anaphylaxis Campaign, 1 Alexandra Road, Farnborough, GU14 6BU.