Members of staff, who serve meals to customers, need to be able to offer accurate information about ingredients. If they are unsure of what is in a particular meal, there should be a procedure in place for finding out. There should be a designated person on duty during each shift that is able to answer questions about ingredients.
- Include a prominent statement on the menu encouraging customers with food allergies to question staff e.g. “Some of our dishes contain nuts and other allergens. If you have a food allergy, please ask our staff to help you choose a suitable meal.”
- Log all recipes and ingredients on a computer and keep on file for staff to access.
- File and retain all delivery notes and product information so that a staff member can consult them, if necessary.
- Create a specific document, that highlights which of your dishes contain major allergens. This document could be shown to allergic customers alongside the menu.
- If you have to replace one ingredient with another (e.g. walnut oil instead of olive oil), make sure this is well communicated to other staff members and to allergic customers.